Cancellation and refunds

Last updated: 22 September 2026

To cancel or request a refund, email support@verbikwo.com and copy verbikwo@gmail.com, including your name, Stripe or PayPal payment reference and reason.

Before work begins

If we have not started the service, we will normally cancel and refund the payment. Payment-provider processing and refund timing may be outside our control.

Fourteen-day cancellation period

UK consumers normally have 14 days after the service contract is made to cancel. If you ask us to start work during that period, we may deduct a fair amount for work already completed. The cancellation right may end once the service has been fully performed after your express request and acknowledgement.

Problems with the service

If a service is not provided with reasonable care and skill or does not match the agreed description, contact us promptly. Depending on the circumstances, we may repeat or correct the service, reduce the price or issue a refund. These terms do not affect your statutory rights.

Incorrect payments

If you pay an incorrect amount, contact us immediately. We may request the difference, or cancel and refund the payment rather than begin work.

Processing

Approved refunds are returned through the original payment provider and payment method. Your bank or card provider controls when the funds become visible.